Returns & Exchanges
Clarity, Fairness, and Care
At Signature Bespoke, each garment is crafted with precision and intention.
Our Returns & Exchanges policy is designed to be clear, fair, and respectful of the tailored nature of our work.
Tailored & Made-to-Order Garments
Tailored Pieces
Due to the personalised nature of bespoke and made-to-measure garments, these items are not eligible for returns or exchanges.
However, we are committed to ensuring your satisfaction through precise adjustments and refinements where necessary.
Ready-to-Wear Items
Ready-to-Wear Returns
Ready-to-wear items may be returned or exchanged within 14 days of delivery, provided they are:
Unworn and unaltered
In original condition
Returned with all original packaging
Alterations & Adjustments
Fit Adjustments
If a tailored garment requires refinement, our team will assess and perform necessary adjustments to achieve the intended fit.
This service is offered as part of our commitment to craftsmanship and client satisfaction.
Exchange Conditions
Exchanges
Exchanges are subject to product availability and condition.
For tailored items, exchanges are not possible; instead, adjustments are provided where applicable.
Return Process
How to Request a Return
To initiate a return or adjustment request, please contact our Client Services team with:
Your order number
A brief description of the request
Supporting images, if relevant
Our team will guide you through the next steps.
Return Shipping
Return shipping costs are the responsibility of the client, unless the item is deemed faulty or incorrect.
We recommend using a tracked and insured shipping service.
Refunds
Refund Processing
Once a return is received and inspected, approved refunds will be processed within 7–10 business days.
Refunds are issued to the original method of payment.
Faulty or Incorrect Items
Quality Assurance
If you receive an item that is faulty or incorrect, please contact us promptly.
We will arrange an appropriate solution, including replacement or refund, where applicable.
Final Sale Items
Final Sale
Items marked as final sale are not eligible for return, exchange, or refund.
Contact & Assistance
Client Services
For any questions regarding returns or exchanges, our Client Services team is available to assist.
Email: clientservices@signaturebespoke.com
Response Time: Within 24–48 business hours.
Signature Bespoke remains committed to fairness, transparency, and refined service in every interaction.